Millions of people worldwide widely use Android devices for personal and professional purposes. However, these devices may sometimes encounter issues requiring technical assistance from experts. How can you provide remote support to Android users without compromising their security, privacy, or convenience?

One solution is to use LogMeIn Rescue, a remote support software that offers security, efficiency, and customization for IT helpdesks and customer support teams. In this article, we will explain how LogMeIn Rescue can remotely support Android devices, what the features of LogMeIn Rescue are for Android, and how to use LogMeIn Rescue to troubleshoot common Android issues.

Can LogMeIn Support Android Remotely

If you want to provide remote support to Android users, you might wonder if LogMeIn Rescue can do that. The answer is yes: LogMeIn Rescue can remotely support mobile devices, including Android and iOS. LogMeIn Rescue is a remote support software that offers security, efficiency, and customization for IT technicians and customer support teams. With LogMeIn Rescue, you can connect to any Android device in as little as 20 seconds.

You can also access and control Android devices from your remote desktop, view their screens, transfer files, install or remove applications, annotate and point out solutions, chat with users, and more. LogMeIn Rescue also has a feature called Click2Fix, which allows you to identify and solve common Android issues with one click quickly. LogMeIn Rescue is compatible with any Android device running Android 5.0 or higher, and it also supports Chromebooks with Android functionality.

How LogMeIn Rescue Provides Remote Support for Android

To use LogMeIn Rescue for remote support on Android devices, you need to follow these actions:

System Requirements

Make sure that the customer's device meets the system requirements for LogMeIn Rescue. The device must be operating Android 5.0 or higher and have the LogMeIn Rescue +Mobile app for Android installed. (You can download and install Rescue + Mobile for Android in Google Play.)

How to Connect

Step 1: To initiate a remote support session, a technician can send a PIN code, email, link, and SMS to the customer from the Technician Console.

Step 2: Then, the customer enters the six-digit connection code provided by the support technician.

Step 3: On Android devices, it will show the message "Connected." After that, a window will pop up asking if you agree to share control. The customer must grant permission for the technician to access their device.

Step 4: The technician can then see the customer's device screen on their remote desktop and use the Click2Fix or Customer Display tab to provide support.

Click2Fix - Quickly Resolve Common Mobile Device Issues

The Click2Fix tab is a dashboard that allows the technician to analyze and solve the most common issues faced by Android users, such as battery, network, email, or application problems. The technician can view basic device information, push settings or URLs, view and manage connections, processes, and applications, and start a remote control session with supported devices. The technician can also use the Click2Fix tab to chat with the customer and send emojis, files, and URLs.

What Are the Features of LogMeIn Rescue for Android

We've mastered how to connect your Android device with LogMeIn; now, let's explore what remote support features it has! LogMeIn Rescue for Android offers a range of features that enable you to provide effective and efficient remote support to Android users. Some of the main features are:

Mobile Device Screen Sharing

One of LogMeIn's standout features is its ability to facilitate seamless mobile device screen sharing. Users can effortlessly view and share the screen of their Android devices, enabling effective collaboration and troubleshooting. Whether it's a presentation, troubleshooting a technical issue, or simply showcasing content, LogMeIn ensures a smooth and interactive experience.

Remote Control

LogMeIn enables users to take full remote control of their Android devices. With a user-friendly interface, individuals can easily access Android devices from a computer or mobile device as if they were there. This feature is invaluable for technicians who need to troubleshoot user device issues.

Annotation Tool

LogMeIn provides an annotation tool for real-time drawing and intuitive help on a user's Android screen to enhance collaboration further. This real-time collaboration feature is particularly useful for teams working on projects together or for individuals providing remote support.

Live Chat

To streamline communication during remote sessions, LogMeIn incorporates a live chat feature. Users can engage in real-time conversations while accessing their Android remotely, facilitating quick exchanges of information and instructions.

Benefits of LogMeIn for Android

LogMeIn Rescue offers many benefits for individual users or technical teams who need to support Android devices remotely. Some of the benefits are:

Security

LogMeIn Rescue uses 256-bit AES encryption, two-factor authentication, and device verification to ensure your remote connections are secure and authorized. You can also remotely lock or reset your device in case of loss or theft.

Efficiency

LogMeIn Rescue allows you to connect and troubleshoot your Android in as little as 20 seconds. You can also save time and bandwidth by transferring files and running scripts on your devices.

Flexibility

LogMeIn Rescue supports a range of devices, including Android phones, tablets, and Chromebooks with Android functionality. You can also switch between multiple monitors and sessions and use voice, video, or text chat to communicate with your customers or colleagues.

LogMeIn Rescue Alternative: Remote Support Software Focused on Android

LogMeIn Rescue is a powerful and versatile remote support software, but it has some limitations when it comes to supporting Android devices. For example, LogMeIn Rescue does not enable unattended Android access, which means you cannot access and control Android devices without the user's permission and presence. If you have a need for unattended Android access or you are looking for a more mobile-focused remote support software, consider AirDroid Remote Support as an alternative.

AirDroid Remote Support is an efficient resolution for remote support and lightweight management of Android devices. You can provide remote assistance in an intuitive way with real-time screen sharing, voice calls, text messages, tutorial gestures, AR cameras, etc. Unattended devices in large numbers are also supported. Some of the features of AirDroid Remote Support are:

Conclusion

LogMeIn Rescue for Android emerges as a secure and efficient solution for remote support, boasting features like mobile device screen sharing and live chat. While it excels in quick issue resolution, its limitation on unattended access prompts consideration of alternatives like AirDroid Remote Support, offering a mobile-focused approach with additional functionalities. Both solutions significantly enhance productivity, security, and flexibility in Android remote support, catering to diverse user requirements.

The post [2024] How LogMeIn Remotely Supports Android first appeared on www.airdroid.com.

As businesses and individuals increasingly rely on remote solutions, LogMeIn stands out for its versatility and disruption-free experiences. LogMeIn unattended access extends a spectrum of tools and services anchored by its central support function. This facilitates unattended access for IT teams, enabling them to address technical challenges remotely and ensuring swift resolutions to time-sensitive device issues.

From unraveling the concept of unattended access to exploring the latest features and alternative tools for Android devices, this guide is your gateway to mastering seamless remote management. Let's dive into the details of LogMeIn unattended access and elevate your remote connectivity experience.

What Is LogMeIn Unattended Access

LogMeIn Rescue is a remote support software that allows technicians to provide technical support to customers remotely. LogMeIn unattended access is a feature of LogMeIn Rescue that allows technicians to connect to a remote computer when no user is present. This feature is useful when the technician is unable to fix an issue during a single LogMeIn Rescue session or when the customer needs their computer for other purposes. With unattended access, technicians can continue working on the issue at a more convenient time, even when the customer is not present.

In August 2023, LogMeIn released disruption-free unattended access, allowing users to provide better support for devices used as signage displays, dashboards, kiosks, or any other use case where the device display performs other critical functions. In these scenarios, customers want to provide support without interrupting the device's production during or after the support session ends. They also do not need the device display locked after the session ends. This is a new innovation.

LogMeIn unattended access is a convenient tool for technicians who need to provide technical support outside of normal business hours or when customers are away. It is useful in remote troubleshooting, software updates, data backups, and system maintenance scenarios. Next, let's explore how to set up unattended access on LogMeIn.

How to Set Up Unattended Access at LogMeIn

Setting up Unattended Access with LogMeIn is easy. Let's dive into the detailed guide.

On Single Computer

When you want to set up unattended access to your client devices and start a session at any time, refer to the following steps:

Request Unattended Access

Before requesting unattended access to a client computer, make sure you have permission to use unattended access.

Step 1: Navigate to the "Unattended Access" tab during an active session.

Step 2: Under "Credentials required," select either "At connection" to require valid administrator credentials at the start of every session or "At setup" to use credentials entered by the consumer during setup.

Step 3: Specify the duration of unattended access - choose days, a date range, indefinitely, or a daily time range. Adjust for time zone differences if necessary.

Step 4: Click "Request Unattended Access" to submit the request to the customer.

Step 5: The customer must approve the request. If administrator credentials are needed, they click "OK." If customer credentials are used, the customer enters their Windows username and password.

Step 6: Upon approval, unattended access is activated. The Technician can now connect remotely even when the user is not present.

Step 7: After completing tasks, end the session to disconnect from the remote computer.

Initiate Unattended Access

The client's computer must be powered on and not in sleep mode so the technician can initiate an unattended session anytime.

Step 1: On the session toolbar, click the "Computer" icon, and a list of all computers will be displayed on the page.

Step 2: Select the unattended device you want to connect to from the list and click "Connect."

You can now use the Technician Console for remote support of unattended devices.

Revoke Unattended Access

You must be wondering how to revoke unattended access when the task is completed, please refer to the steps below:

For Customers

Step 1: Locate the LogMeIn Rescue system tray icon on your computer. It appears as a blue circle with a white cross in the center.

Step 2: Right-click on the "LogMeIn Rescue" icon. From the context menu that arises, click on the option to revoke access to your PC or computer.

Step 3: Confirm the action when prompted.

For Technicians

Step 1: Connect to the computer assigned to you using LogMeIn Rescue. In your Technician Console, navigate to the "Unattended Access" tab.

Step 2: Look for the "Revoke Unattended Access" button.

Step 3: Click the button to revoke unattended access to the connected computer.

For LogMeIn Rescue Admins

Step 1: Sign in to your Admin Center on LogMeIn. Choose the "Computers" tab.

Step 2: Select the technician group you want to modify from the left pane. Place a check next to the computer from which you wish to revoke access.

Step 3: Click the "Delete" option to remove the computer and revoke unattended access.

Note: Ensure you have the necessary permissions and confirm the action when prompted to complete the revocation process.

On Multiple Computers

Accessing and managing multiple unattended computers is a must-have for the team. When there are more and more devices, it becomes difficult to manage them. Read this section to learn about the relevant settings.

Set Up Unattended Access

The key to setting up unattended access on multiple computers is to start the Access Wizard. You can deploy the Unattended Access service to multiple devices at scale using the LogMeIn Rescue Access Wizard.

Next, you can visit the official guide of LogMeIn Rescue for subsequent setup. In that guide, there are detailed instructions for configuring the installer parameters. Once you have configured the parameters and selected the appropriate group of technicians, you can deploy the installer and manage unattended access in the Admin Center.

Search for Unattended Computers

Enterprise customers can install up to 5,000 unattended computers. Finding the unattended computer you want to access in this situation can be difficult. Fortunately, LogMeIn Rescue has an unattended search feature that greatly improves productivity.

Step 1: Open LogMeIn and log in to your account. Navigate to the Session Toolbar.

Step 2: On the Session Toolbar, locate and click on the "Computers" icon.

Step 3: Click on the "Unattended Accessible" tab within the Computers panel. Utilize the "Filter" box to locate a specific computer by name quickly. Use the "Show" box to filter computers based on their status (e.g., online or offline). Select the desired computer from the list.

Step 4: Click the "Connect" button to initiate a session with the selected computer. Click the "Delete" button to disable unattended access. After making changes, click the "Close" button to save your configurations.

You have successfully searched for unattended computers, connected to a specific computer, and made any necessary changes.

Assign or Delete Unattended Computers

Each unattended computer you access can be found in your LogMeIn Rescue organization. In the Admin Center, you can use the "Computers" tab to manage all unattended computers in your organization.

Step 1: Log in to your LogMeIn Rescue account. In the Organization Tree, select either the "Technicians" root or a specific "Technician Group" where you want to manage unattended computers.

Step 2: Once the desired location is selected, click the "Computers" tab. A list of all unattended access computers set to the desired unit will be displayed.

Step 3: Select the computers you want to manage. Use "Copy..." to assign selected computers to other Technician Groups or Computer Groups while maintaining current assignments. Use "Move..." to give selected computers to various Technician Groups or Computer Groups. Click "Delete" to remove the specified assignment, with other assignments remaining valid.

Step 4: To revoke unattended access for a specific computer, select all assignments related to that computer and click "Delete." Confirm the action you have chosen. The changes will be reflected on the Organization Tree and Computers tab.

Set Up and Deploy Disruption Free Unattended Access

LogMeIn's Disruption-free unattended access is a new version of unattended access that allows users to provide better support for devices that are being used as signage displays, dashboards, kiosks, or any other use case where the display of the device is performing some other crucial function.

To set up and deploy Disruption-free unattended access, follow these steps:

Step 1: First, you must remove the existing unattended access service so that you can deploy update installers or new installers with disruption-free functionality.

Step 2: Log in to your LogMeIn Rescue account > Navigate to "My Account" > Find "Launch Access Wizard" and "Launch Access Dashboard."

Step 3: You must generate a new installer through the Access Wizard and edit the existing installer in the Access Dashboard.

Step 4: Follow the instructions to set up Disruption-free unattended access. Administrators can see three new options when generating a new installer or editing an existing installer. Check the ones you want and configure.

Tips for Using LogMeIn Unattended Access

As you use unattended access, you may encounter problems and get confused. Take the help of the following tips to minimize the errors you encounter while using unattended access.

How to View Details of Revoked Unattended Access

Some users may encounter situations where unattended access to a computer has been revoked, but they may not be sure why that access has been revoked. They need to understand the reason behind it and want to know how to view the details of the revoked unattended access.

As mentioned above, unattended access can be revoked by customers, technicians and administrators. But don't worry, you can find details on revoking unattended access.

In the Admin Center: Navigate to "Reports" in the Admin Center toolbar and select "Audit" in "Report Type" > "Report Area."

On the Client Computer: In the log file for unattended access, you can see if the client has revoked access.

How to Get the Option to Enter Only Unattended Access Codes

Normally, users can access computers in an organization unattended by simply entering a password. However, some users have encountered situations where they must enter both a username and a password. They cannot find the option in the Control Panel and Settings that does not require a username but only a password.

The software itself causes this error. Suppose you want to get the option to enter only unattended passwords without entering a specific username on each computer. In that case, you must remove LogMeIn from your computer and re-download it.

Recommended: Unattended Access Tools for Android Devices

LogMeIn Rescue's unattended access is a widely used solution for connecting to remote computers. However, AirDroid Remote Support stands out as a reliable and feature-rich alternative when extending unattended access to Android devices.

AirDroid Remote Support is a robust tool designed for unattended Android device access. This tool allows users to remotely support, manage, and troubleshoot Android devices without constant user interaction. It is particularly beneficial for IT professionals, support teams, and businesses that require seamless access to Android devices for maintenance and troubleshooting purposes.

Conclusion

LogMeIn unattended access serves as a versatile and secure solution for remote technical support, offering convenience, efficiency, flexibility, and security. LogMeIn unattended access is mainly used to connect to remote computers.

If users need unattended access to Android devices, they can choose AirDroid Remote Support. AirDroid Remote Support emerges as a noteworthy alternative with features like remote access control, black screen mode, unattended mode, and augmented reality support. Mastering these tools empowers users to manage and troubleshoot remote systems seamlessly.

The post How to Set Up Unattended Access on LogMeIn [Full Guide] first appeared on www.airdroid.com.

User convenience is at the heart of every invention. This fine detail of ease is found in the multiple duplex escalators. The same thought is put into ensuring that the menu icons on mobile apps are placed on the left side of the screen. With several more instances, man is moving closer to doing less for maximal results. In fact, he is only a few years old and some inventions away from doing nothing. Yet, control is the way humans make everything else work for them.

Man exerts control through physical force on a remote control device or signaling with body language. The object of the control is often the determining factor. For digital gadgets, the former is the predominant method of control. They are usually controlled by another piece of electronic device over a wireless network. In this article, these remote devices will be examined. Furthermore, we will consider the types, how to maintain them, and best practices when using them.

What Are Remote Devices?

Remote devices are electronic gadgets that are used or controlled by other devices. There needs to be a connection between both devices to possess the features of controlling another device. This wireless connection between two devices is genuine, and the remote device works. For instance, Message Queuing Telemetry Transport (MQTT) is software that ensures wireless connection between devices.

In other cases, the devices use IR sensor connectivity or Wi-Fi protocol. Hence, devices such as smartphones, tablets, and computers with this software can be used as remote devices. In most cases, remote devices are accessed over the Internet.

Common Types and Examples of Remote Devices

Some commonly controlled devices with remotes are TVs, ACs, garage doors, heaters, DVD players, etc. This section will consider remote devices used to control these gadgets.

Remote control: There are custom-made remote-control devices for the devices mentioned above. These remote-control devices are packed with the appliance upon purchase or can be bought from electronic stores. Some common types are infrared (IR) remotes, radio frequency (RF) remotes, Widened remotes, Wi-Fi remotes, and much more.

Phone: With a simple app installed, you can turn your phone to a remote device. Some popular mobile apps are Roku TV remote, Google Home, Yatse, MI Remote controller, Sure Universal smart TV remote, etc. Hence, you can control home appliances with computing devices smaller than a notebook. They usually operate on Android, iOS, and other less popular operating systems.

Tablet: You can have portable electronic devices bigger than phones but smaller than computers. These types of devices can also be used as remote devices.

Computer: Also, you can control another device from your computer through the Internet. There can be an app or a website for users to access control features.

Challenges of Managing and Maintaining Remote Devices

Remote devices are advantageous because you can set them up easily without incurring extra costs. However, there are some challenges when managing these devices. These challenges are discussed below.

Prone to cyberattack: Managing and maintaining remote devices poses a lot of security risks. For instance, there can be unauthorized devices trying to access a connection. Data transfer during the process can be exposed to hack.

High cost: It costs businesses more to manage remote devices in an environment because of the variety of devices. Hence, troubleshooting and installing cybersecurity measures to cater to every device daily can be pricey.

Time consumption: IT teams managing and maintaining remote devices must spend more time. The distance between devices during troubleshooting and data transfer can complicate the process. Hence, it can take longer than it should, with direct interaction and accurate diagnosis.

Efficiency: Speaking of accurate diagnosis, evaluating remote devices is highly ineffective. The reason is that troubleshooting of remote devices depends on the device's state. Hence, an already faulty remote device would not perform efficiently during troubleshooting.

How to Manage Remote Devices

There are different ways to manage remote devices. Hence, this section will take you through the steps of remote device management. Remote device management includes accessing, controlling, monitoring, and managing several devices from one remote device management platform.

Configure: Configuration means to set up a remote device management platform. To do so, you need the target and server devices.

Troubleshoot: IT managers and technicians diagnose the server device without going to the customer or client's location. This step is to identify issues before the client even realizes it.

Discover: The target device sends information about the machine's health to a remote device management platform. Possible issues are identified from the sent report. These issues are categorized based on their severity.

Deploy: An alert commensurate to the identified problem is triggered. Hence, actions necessary to resolve the problem are carried out.

Best Practices to Ensure Remote Devices' Security

Many of the remote devices were not conventionally produced for remote device usage. Hence, this section familiarizes you with the best practices to keep your remote device secure.

Keep the device encrypted: Encryption is a set of rules that enables connection between only paired devices. Hence, devices without authorization will not be able to intercept their connection. A 2FA (Two Factor Authentication) encryption will protect your remote device from cyberattacks.

Installing antivirus: Remote devices can be subject to virus attacks upon connection. You need to install a potent antivirus to secure their safety against virus attacks.

Have a remote device policy: If the device is at home or office, place a policy limiting its use. Remote devices will be after when everyone uses them in the confines of the policy.

Best Solution for Remote Android Devices Maintenance and Troubleshooting

If you want to remotely maintain or troubleshoot your Android device, use AirDroid Remote Support. It is a remote device management tool that provides you with all the configuration, troubleshooting, and solution deployment features.

It will help you get all the reports you need on the device and keep a good record. You can use this solution to attend to more than 100 customers simultaneously. There are other features for you, such as a file management suite, real-time screen sharing, notification handling, AR camera, etc. Below are more features of AirDroid Remote Support that you should know about.

Unattended Access: Control a device without authorization from the user end.

Remote Control and Keyboard: To remotely change settings, operate the remote device, and type on the target device.

Black Screen Mode: Privacy measure for hiding customer screens when being accessed.

Security Policy: End-to-end and multilevel encryption security that keeps all devices safe.

Lightweight Management: You can use the app without any drag on your device's OS.

Rethink Managing Your Remote Devices

Remote control devices are a vital part of humans' everyday lives. With remote devices, employees can perform better in remote or hybrid roles. Likewise, businesses can attend to their customers with ease. Hence, every individual and enterprise need to rethink the management and maintenance of their remote device.

You can keep your customers safe by using remote device management tools such as AirDroid Remote Support. Furthermore, you can help them discover issues on their device and offer solutions even before they realize it.

The post What Are Remote Devices? Definition, Management, Security, and Troubleshooting first appeared on www.airdroid.com.

UltraViewer is a popular software that allows users to control and support another computer remotely over the internet. It is widely used for various purposes, such as online education, technical assistance, and collaboration. However, many users wonder if UltraViewer is available for Android devices, as they want to support their mobile devices remotely. This article will analyze the answer to this question and provide a remote support solution for mobile devices.

Everything You Want to Know about UltraViewer for Android

UltraViewer is a remote desktop software that helps you control other people's computers and support them as if you were sitting in front of their screen. You can see the remote computer's screen, control its mouse and keyboard, transfer files, chat with the user, and more. UltraViewer is suitable for personal and professional use, as it can help you solve technical problems, teach online, work with your team, or assist your customers.

Is UltraViewer Available for Android?

Due to its affordability, simplicity of use, and good customer service, many users with remote work needs tend to choose UltraViewer. As users' needs increase and usage scenarios expand, a common question arises: "Is UltraViewer available for Android? "

Unfortunately, UltraViewer does not currently support the Android platform. The software primarily provides remote support and desktop management for Windows-based systems. UltraViewer is currently only compatible with Windows operating systems, from Windows XP to Windows 10. You can download and install UltraViewer for free from its official website.

If your requirements include remote support for Android devices, alternative solutions may be more suitable, and we recommend exploring those options in the subsequent parts of our article.

Can I Download UltraViewer Apk for Android?

In addition, there are many users who try to download UltraViewer APK to their Android devices, hoping that they can use UltraViewer on Android in this way. So, another question arises, "Can I download UltraViewer APK for Android?"

The answer is no. You cannot download UltraViewer APK for Android, as UltraViewer does not support the Android platform. Even if you install the APK on Android, it won't function on the platform.

Bonus: Best Remote Support Software for Android Devices

Are you still searching or waiting for the UltraViewer Android version? If you want to remote support your Android device, try AirDroid Remote Support now. AirDroid Remote Support is a powerful and secure remote support software that allows you to remotely control and assist Android devices.

AirDroid Remote Support is a comprehensive and flexible remote support solution that can meet various needs and scenarios. Unlike UltraViewer, which is only compatible with Windows, AirDroid Remote Support can remotely support Android and iOS devices. AirDroid Remote Support can help your family, friends, customers, or employees with device problems or access and manage your unattended devices.

AirDroid Remote Support also offers advanced features such as AR cameras, tutorial gesture, and live chat during remote support. You can use the AR camera to see the real environment of the remote device and draw on the screen to help the user. You can also use the tutorial gesture to show the user how to perform specific actions on their device, such as swiping, tapping, or pinching. Moreover, you can communicate with the user via text or voice messages and send files or links to them.

Moreover, AirDroid Remote Support can also access unattended Android devices, such as kiosks, digital signage, or POS machines. You can remotely control and manage these devices without human intervention. You can also install applications, update settings, or monitor device status on these devices.

How to Remote Support Android Devices with AirDroid Remote Support

Please first install AirDroid Business on the devices you wish to initiate remote support and control, and install AirDroid Remote Support on the devices you wish to support and control remotely. There are two methods to initiate a support session, please check the steps below:

Method 1: Initiating Support Session with a 9-digit Connection Code

Step 1: Open the AirDroid Business Desktop Client or AirDroid Business application. Within the application, select "ID Connect." Here, you will find a space to input the 9-digit connection code provided by the customer.

Step 2: Insert the 9-digit connection code and click "Connect." Wait for the customer to click "Accept" to commence the support session.

Step 3: After the customer accepts, you will be mandated to a screen where you can provide the necessary support.

Method 2: Initiating Support Session with Device List

Step 1: Once the device is enrolled in your organization or added as a Frequent Client's Device, find the device on the device list.

Step 2: Take the desktop client as an example; click "Connect" to initiate the remote support session without manually entering the 9-digit connection code.

Step 3: For unattended devices, the session should start immediately. For attended or frequent devices, the session begins once the customer clicks "Accept" from their end.

Following these simple actions, you can efficiently utilize AirDroid Remote Support to initiate and manage remote support sessions for Android devices, ensuring a smooth and productive support experience.

Conclusion

UltraViewer remains a popular choice for remote support on Windows operating systems due to its affordability, ease of use, and multi-device management capabilities. Still, it currently lacks compatibility with Android devices. Recognizing this limitation, users seeking remote support for Android can turn to AirDroid Remote Support as a robust solution. Offering flexibility across both Android and iOS platforms, AirDroid Remote Support provides advanced features such as AR cameras, tutorial gestures, and live chat during support sessions.

The post Is UltraViewer Available for Android? [Detailed Answer] first appeared on www.airdroid.com.

Webex, a leading platform in the realm of online meetings and conferences, offers a robust remote control feature that enhances collaboration. As businesses and individuals continue to steer the evolving demands of remote work, Webex's remote control stands out as a game-changing tool. It facilitates troubleshooting, collaboration, and presentations, creating an immersive and interactive virtual experience.

Before delving into the step-by-step guide, it's essential to understand the conditions and scenarios in which Webex remote control thrives. This guide will teach you the complexities of Webex remote control, ensuring you harness its full potential for a more efficient and interactive virtual experience.

What Is Webex Remote Control

Organizations and individuals all over the world are adopting a remote work culture. This is why tools like Webex are so popular. Webex remote control not only allows you to connect and work remotely, but it also saves you money and time when traveling.

As an online conferencing platform, Webex has also achieved great results in remote control. Webex remote control is a powerful collaboration feature that allows users to control another person's desktop during a shared screen session. You can grant others access to your screen using the mouse and keyboard and request access to others' screens when they share. This is very useful for remote assistance.

Conditions of Webex Remote Control

However, if you want to remote control on Webex, certain conditions remain. You and others must be using the desktop application and already be in a shared screen session. In addition, you must be sharing the entire screen, not a specific application. A shared screen session can be during a meeting, call, or in a space with others.

Some users have reported being unable to get remote control in a Webex meeting because if you join a meeting using a Web browser rather than an application, you can't grant remote control of your device to anyone else in the meeting.

Remote Control in Webex Meeting

When you're in a meeting where you share your screen, you can let someone else use your mouse and keyboard. And if someone else is sharing their screen, you can ask to use their mouse and keyboard, too. This is handy for fixing problems or learning together. Let's have a look at how to remote control in a Webex meeting:

Provide Remote Desktop Control

Here's how to give someone else Remote Desktop control in Webex:

Step 1: Click on "Assign" and then choose "Pass Keyboard and Mouse Control" when you're sharing your screen. After that, pick the names of the people you want to let control your computer remotely.

Step 2: When a message appears on the screen, click on "Grant Control." That's it!

Once you've completed these steps, a message will appear on the attendees' screens, allowing them to take control remotely in Webex. This is how you give someone control in Webex. After the attendee has gained remote control of your computer, your mouse won't work anymore.

Request Remote Desktop Control

If you're attending a Webex meeting and wish to control the presenter's screen, follow these steps to request control:

Step 1: When someone shares their screen, click on "Ask to Control."

Step 2: A box will pop up on your screen; click on "Request." This sends a message to the presenter, letting them know you want remote control in Webex.

Step 3: Once they accept your request, click on "Take Control."

That's how you can ask for control in Webex and operate the presenter's computer remotely.

Remote Control in Webex Call

Remote control is also available when you share your screen with others in a call or space. This can help troubleshoot technical issues, demonstrate software features, or collaborate on documents. Make sure you have the suite available and the relevant settings enabled, and let's explore how to remote control together:

Provide Remote Control

Step 1: Begin by sharing your screen with the participants in the meeting. You can share your complete screen, a specific application, or a whiteboard.

Step 2: Find "Give remote control to..." in the Remote Control icon in the toolbar and select the person you want to give control to.

Step 3: You can click "End Remote Control" or click the "Stop" icon next to the Remote Control icon to end the shared screen session.

Request Remote Control

Step 1: While someone is sharing their screen, click on the "Request control" in the sharing toolbar.

Step 2: In the verification dialog box, click on "Request." The screen sharer will receive a notification asking them to grant or deny your Request.

If the other person accepts your request, you can control their shared screen. This will allow either side to control the mouse. However, you will not be able to use annotations and whiteboards during this time.

How to Enable or Disable Remote Control for Calling

Customers and partners who have full administrator permissions can turn on or off Remote Desktop Control (RDC) on Webex Calling and manage other services in the Webex application. This applies to all Webex Calling licenses. Additionally, RDC settings are set up either for individual users or at the organizational level in Webex Control Hub.

Now, let's go through the steps to request control or grant access in Webex Calling.

For Organization

At the organizational level, settings are automatically applied when a user name is created. To enable Remote Desktop Control (RDC) as the default for the entire organization, you can do this in the Control Hub. If you need to make specific exceptions for certain users, you can customize this in User Settings.

Step 1: Visit the "Services" section on the customer view by going to this URL: https://admin.webex.com/.

Step 2: From there, select "Calling" and then "Client Settings."

Step 3: To manage the default settings for Remote Desktop Control (RDC), navigate to "In-call experience" and use the toggles for "Request control" or "Give control" to enable or disable the respective features.

For User

To give or request mouse control in Webex for users, follow these steps:

Step 1: Visit https://admin.webex.com/. Find the customer view and click on "Users."

Step 2: Pick the user you want to modify and click on "Calling."

Step 3: Under "Client settings," click on "In-call experience."

Step 4: Choose a toggle – either "Request control" or "Give control" – to enable or disable Remote Desktop Control (RDC) options.

Just like at the organization level, once you set up the RDC setting for the user, it won't revert to the default setting.

Extra: Best Remote Support Software for Android Remote Control

While Webex is a popular choice for implementing remote control in online meeting software, exploring solutions that are better suited to your specific needs is critical. If you need to control your Android device remotely, choose AirDroid Remote Support, a powerful remote support software designed for Android devices.

AirDroid Remote Support offers a user-friendly platform for providing efficient remote assistance on Android devices. Whether you're troubleshooting technical issues, offering customer support, or managing devices in a business setting, AirDroid Remote Support simplifies the process with its intuitive features. What's more, you can enjoy advanced remote support options on AirDroid Remote Support, such as AR camera, tutorial gesture, unattended access, live chat, and more.

Below, we'll guide you through the steps to enable remote control on AirDroid Remote Support.

How to Remote Control in AirDroid Remote Support

Step 1: From the AirDroid Business Desktop Client (supporter), enter the 9-digit code which conducts from the client’s mobile device. And the client needs to click "Accept" for the remote support session.

Step 2: Please click "Screen Sharing" first. It can be enabled from the Desktop Client or the mobile device. And ask the client to click "Start Now" on the mobile device to enable screen sharing.

Step 3: From the AirDroid Business Desktop Client (supporter), tap the "Tutorial Gesture" icon on the left-hand side, then tap "Remote Control" to enter remote control mode.

Step 4: Ask your client to tap the "Allow" and "Download now" buttons on their AirDroid Remote Support app, which will initiate the remote control add-on download process.

Step 5: Once the add-on is downloaded and installed, ask the client to return to the AirDroid Remote Support app and proceed with the following steps, "Enable permission" ＞ "Installed services" ＞ "Allow", for the add-on to work properly.

Step 6: After the add-on grants permission, the remote control will be enabled automatically.

Conclusion

Mastering remote control features is vital in today's virtual landscape. Webex excels in empowering users for effective troubleshooting and collaboration. This comprehensive guide navigates Webex's remote control intricacies, from granting and requesting control to organizational and user-level management.

As a bonus, consider AirDroid Remote Support for Android users. Its user-friendly platform, real-time control, file transfers, and robust security provide a compelling alternative. Elevate your remote collaboration experience with these versatile tools, revolutionizing the way we connect and work in our digital age.

The post A Full Guide on How to Remote Control in Webex first appeared on www.airdroid.com.

GoToAssist and TeamViewer stand out as strong competitors in the field of remote support software that addresses the diverse needs of IT management and remote support. This article is here to make it easy for you to decide between TeamViewer and GoToAssist. We'll look at what each software does well and where it might have some issues. We'll compare various aspects of them such as compatibility, features, price, security and more so you can choose with confidence.

Overview of GoToAssist and TeamViewer

About GoToAssist

GoToAssist is now renamed GoToResolve. GoToAssist is a cloud-based remote support platform designed for businesses and organizations to provide technical assistance to users and customers. GoToAssist allows technicians to securely remote access and control users' computers, diagnose and fix problems, and provide training and guidance. With GoToAssist, users can share their screens, transfer files, and collaborate in real-time to resolve issues.

About TeamViewer

TeamViewer is a remote support software that permits users to access and interact with other computers, smartphones, and tablets from their devices. This will enable users to remotely access, control, and troubleshoot other devices as if they were sitting right in front of them and share files and information between them. Users can also use it to control online meetings and web conferences, making it a universal tool for remote working, training, and collaboration.

Comparison

GoToAssist vs TeamViewer: Which One Is Better for Me?

Both GoToAssist and TeamViewer are popular remote support and collaboration tools, but each has its strengths and features. The choice between them depends on your distinct needs and preferences. We have compared GoToAssist and TeamViewer in multiple dimensions to help you find suitable software, including a comparison of compatibility, features, integration, interface, security, customer support, price, and pros and cons.

Compatibility Comparison

Below is the compatibility comparison between GoToAssist and TeamViewer, you can check if the software supports your operating system according to your needs.

Feature Comparison

Both GoToAssist and TeamViewer offer a wide range of features when it comes to remote desktop and mobile device remote support. Let's visually compare the feature differences between them!

Integration Comparison

As for integration, GoToAssist has an embedded help ticket-issuing feature that allows you to create, track, and manage support tickets within the software. It also has a built-in RMM feature, this lightweight tool helps you automate repetitive tasks to boost efficiency.

On the other hand, TeamViewer does not have an integrated ticketing system and relies on third-party integration to ensure this functionality. Using third-party integration can increase the cost and complicate your work process. However, it also provides flexibility in selecting the best labeling system for your needs.

Interface Comparison

GoToAssist has a clear, user-friendly interface with an intuitive design that facilitates navigation and clear session management. Collaboration tools, such as annotations, improve support sessions while recording sessions support learning and review.

TeamViewer, known for its multifunctionality, offers a feature-rich QuickConnect and Computers & Contacts interface to rationalize access. Its session toolbar provides fast functionality and stable support for several monitors and is suitable for complex settings. Customization options allow users to adapt their experience.

The interface preferences are subjective, so the choice between GoToAssist and TeamViewer depends on the individual performance of the workflow and the availability of training functions and requirements, which makes the trial study critical for the best solution.

Security Comparison

GoToAssist prioritizes security in end-to-end encryption, multi-factor authentication, and secure data centers. Access control allows administrators to manage permissions and enhance data protection. TeamViewer provides secure data transfer through encryption, two-factor authentication, and trusted device management for authorized connections. Audit trails monitor user activity and promote transparency.

When choosing between GoToAssist and TeamViewer, consider encryption standards, authentication, compliance, access control, and monitoring to ensure a secure remote support environment that aligns with your organization's security needs.

Customer Support Comparison

GoToAssist offers responsive customer support with a knowledge base and community forums for collaborative assistance. Service Level Agreements demonstrate commitment to prompt issue resolution. TeamViewer provides 24/7 support, extensive online resources, and a ticketing system for issue tracking. A vibrant user community facilitates shared insights.

To choose between GoToAssist and TeamViewer, assess response times, self-help resources, support availability, and community engagement, ensuring a support experience aligned with organizational needs.

Pricing Comparison

TeamViewer offers a variety of pricing options, including free and paid plans tailored to various needs. However, TeamViewer can be relatively expensive, especially for business and enterprise users. On the other hand, GoToAssist is relatively less expensive, but with fewer subscription options, you can choose the right software for your needs.

Pros & Cons

Next, we'll show you real user experiences with GoToAssist and TeamViewer to help you better consider and make your choice.

GoToAssist

GoToAssist users appreciate its user-friendly interface, secure features, and effective session management. Positive feedback often highlights collaboration tools and responsive customer support.

TeamViewer

TeamViewer receives acclaim for its versatility, fast performance, and extensive feature set, including multi-monitor support. Users value its active community for shared insights.

When deciding between GoToAssist and TeamViewer, consider user sentiments on ease of use, performance, collaboration features, and community engagement for an informed choice aligned with organizational priorities.

Best GoToAssist and TeamViewer Alternative for Mobile Devices

When it comes to remote support for mobile devices, AirDroid Remote Support emerges as a robust alternative to GoToAssist and TeamViewe. AirDroid Remote Support is remote support software for mobile devices that provides various features such as remote access, remote control, and file transfer. It is an excellent alternative to GoToAssist and TeamViewer, especially if you are looking for a mobile device management solution.

What's more, AirDroid Remote Support provides unattended remote access to Android devices, making it ideal for organizations that need to centrally manage a network of remote devices. In addition, it features a range of advanced remote support options, such as AR cameras, tutorial gesture, live chat, and more.

Why Choose AirDroid Remote Support?

Next, let's explore the benefits of AirDroid Remote Support!

Mobile-Centric Focus

AirDroid Remote Support is tailored specifically for mobile devices, ensuring optimal performance and a user-friendly interface for both technicians and end-users.

Intuitive Interface

The platform boasts an intuitive interface, streamlining the remote support process. Technicians can easily navigate and perform tasks efficiently, contributing to a seamless user experience.

Security Measures

With robust security protocols, AirDroid Remote Support prioritizes data protection during remote sessions, ensuring a secure environment for sensitive information.

Cost-Effective Solution

As a cost-effective alternative, AirDroid Remote Support provides value for money without compromising on essential features, making it an attractive selection for organizations with budget considerations.

Faster Performance

Mobile users value speed and efficiency, and AirDroid Remote Support delivers. It provides swift and responsive remote connections, reducing lag and ensuring a smooth experience. The dedicated focus on mobile devices means less overhead and optimized performance, potentially surpassing what GoToAssit and TeamViewer can offer for mobile support.

Final Words

After knowing the differences between GoToAssist and TeamViewer, you should already have your decision. GoToAssist shines in desktop control, while TeamViewer boasts a user-friendly interface. For an optimal mobile support solution, AirDroid Remote Support emerges as the superior alternative. With a focus on faster performance and cost-effectiveness, AirDroid Remote Support surpasses both GoToAssist and TeamViewer for mobile-centric support.

The post GoToAssist vs TeamViewer: Which One Is Better for Me? first appeared on www.airdroid.com.

In recent times, the world has been digitalized through remote networking. Employees who are away from their workstations must access their computers remotely. Or they need to control other people's devices to assist remotely. Enterprise remote working has expanded and led to the emergence of different remote control tools such as GoTo Meeting. Let's dive into a comprehensive guide about GoTo Meeting remote control to help you use it better for more efficient problem-solving.

Overview of GoTo Meeting Remote Control

GoTo Meeting is a virtual meeting platform designed for flexible working featuring screen sharing, video conferencing and remote control. This tool enables all the workers to connect remotely through an internet connection. As a result, collaboration and productivity are optimized, which is the basic need of enterprises. This means conducting virtual meetings and empowering the remote workforce with different features to communicate.

Some people think that GoTo Meeting is just an online meeting software, but it actually does a great job with remote control as well. During a GoTo Meeting session, the presenter can have multiple attendees share control of their keyboards and mice. This means that others can use their mouse and keyboard on your screen to enhance collaboration.

So, how do you remote control in GoTo Meeting? I'll provide you with two versions of the remote control method in later sections:

GoTo Meeting Remote Control in New Version

With GoTo Meeting's technological advances, remote control for requesting mouse and keyboard is now available to everyone. In this section, we will explore the new version of GoTo Meeting's remote control features:

How to Allow Participants to Request Remote Control

You must enable the appropriate permissions in the settings in order to perform remote control smoothly. Now, let's explore how to allow participants to request remote control:

For Single User Remote Control Function Settings

Step: Log into GoTo Admin Center, select "Manage Users" > "User Details" > "Single User Settings" in the navigation menu, and turn on the "Remote Control" status.

For Multiple User Remote Control Function Settings

Step: Log into GoTo Admin Center, select "User Settings" > "Feature Availability" > "Remote control for attendees" in the navigation menu, enable it and check "Let organizers choose if attendees can request remote control access."

Next, the organizer must go to "Settings" > "Attendee experience" and enable "Allow remote control requests" option.

For Allowing Remote Control Requests during a Meeting

Step: After joining a meeting, go to "Settings" > "Attendee permissions" and enable "Allow to request remote control."

How to Provide Remote Control

Step 1: First, you have to start or join a meeting.

Step 2: Click the "Share" option in the bottom toolbar.

Step 3: Choose the screen and application you intended to share. Choose the "Share" option again. Next, you can use the remote control feature during screen sharing.

Step 4: To give remote control access, there are two ways, as given below. Follow one of them:

Controversy over New Version of GoTo Meeting Remote Control

Some users in the GoTo Meeting community are confused and complaining about the new version of GoTo Meeting. They can't find the feature to request keyboard and mouse control when viewing someone's screen in GoTo Meeting, which is unfriendly for non-tech-savvy users. Here is a summary of a few user complaints about the new version of GoTo Meeting:

How to Switch to the Classic Version of GoTo Meeting

As the new version is imperfect, many users have a bad experience. Fortunately, users can switch back to the classic version of the GoTo Meeting app to use the remote control feature. Here, I have a detailed how-to guide to switch back to classic GoTo Meeting.

Step 1: Go to the link https://global.gotomeeting.com and sign in to your account.

Step 2: Navigate to the left toolbar and choose the "Settings" symbol.

Step 3: Click on the "GoTo App" and turn off "Use the new GoTo."

Step 4: For the next meeting, you will have switched to the classic GoTo Meeting desktop application.

GoTo Meeting Remote Control in Classic Version

After introducing how to switch back to classic version from new version of GoTo Meeting, I'm sure you are interested in how to remote control in classic version of GoTo Meeting. Next, I will provide you with a detailed step-by-step guide:

How to Share Keyboard and Mouse Control

You are allowed to grant keyboard and mouse control to several attendees at a time. There are two ways to do it; follow one of them to proceed.

Way 1: Press the "Arrow" symbol alongside the preferred attendee in the "People" pane and select "Give Keyboard and Mouse."

Way 2: Tap on "Remote Control" > "Give Access to" > Choose the preferred attendee in the "Presenter" bar. If you are a Mac user, select the "Everyone" option to grant keyboard and mouse control to all attendees.

The attendees have a "Check" symbol beside their name and the keyboard and mouse control. A notification will appear to attendees that they have been allowed access to the presenter's keyboard and mouse.

How to Temporarily Control the Keyboard and Mouse

If you want to temporarily regain control of your mouse and keyboard, please refer to the following steps:

Step 1: Simply type and move your mouse to get control temporarily. The next participant is allowed to control your keyboard and mouse, but you rule over other person's movements.

Step 2: Once you have ended up, you can guide the other person to continue controlling your screen with keyboard and mouse control.

How to Remove Keyboard and Mouse Control

You can follow the same process as you have executed for giving keyboard and mouse control access.

Way 1: In the "People" pane, uncheck the "Give Keyboard and Mouse" option next to attendees.

Way 2: Find "Remote Control" in the presenter toolbar and click "Stop Remote Control."

GoTo Meeting Remote Control: New Version vs Classic Version

GoTo Meeting enables remote control on both new and old versions. You can choose the version that suits you according to your usage habits. Here is a comparison between the use of new and classic GoTo Meeting remote control according to a user's point of view.

Bonus: A User-Friendly Remote Control Solution for Android

Do you want a user-friendly software to remotely control your Android device? AirDroid Remote Support is an all-around remote access, remote assistance, and remote control solution for enterprises. It is highly specialized in remote control of Android. AirDroid Remote Support can improve service efficiency by directly controlling a customer's device during a help session.

What's more, it also has a black screen mode under remote control. Black screen mode is a privacy-centric technology, which enables IT admins to hide the screen image of the remote device during the remote control session and a hint saying "This device is under maintenance" will be shown. This will ensure your sensitive data stay private as well as a smooth remote operation for your IT admins.

How to Remote Control in AirDroid Remote Support

Step 1: From the AirDroid Business Desktop Client (supporter), enter the 9-digit code which conducts from the client’s mobile device. And the client needs to click "Accept" for the remote support session.

Step 2: Please click "Screen Sharing" first. It can be enabled from the Desktop Client or the mobile device. And ask the client to click "Start Now" on the mobile device to enable screen sharing.

Step 3: From the AirDroid Business Desktop Client (supporter), tap the "Tutorial Gesture" icon on the left-hand side, then tap "Remote Control" to enter remote control mode.

Step 4: Ask your client to tap the "Allow" and "Download now" buttons on their AirDroid Remote Support app, which will initiate the remote control add-on download process.

Step 5: Once the add-on is downloaded and installed, ask the client to return to the AirDroid Remote Support app and proceed with the following steps, "Enable permission" ＞ "Installed services" ＞ "Allow", for the add-on to work properly.

Step 6: After the add-on grants permission, the remote control will be enabled automatically.

Conclusion

The expanded network of digital businesses has led to the invention of multiple online platforms to connect employees remotely. But quality, along with secured services, is the main standard to grab enterprises and non-commercial users. People are intended to pick up software serving all the desired features under one roof, saving time and effort. We have covered GoTo Meeting and AirDroid Remote Support application. You can choose the software that suits your needs based on the device you want to control remotely.

The post How to Remote Control in GoTo Meeting [New & Classic Versions] first appeared on www.airdroid.com.

With the increased ratio of online businesses, virtual meetings have become vital to connect remote employees. But what about conducting remote meetings efficiently and smoothly? Several screen-sharing tools, like GoTo Meeting, have emerged to ease online communication, such as voice calls, video conferencing, and file transfer.

This article is a comprehensive guide to GoTo Meeting screen sharing. Let's embark on our journey in traversing through all the details. Finally, we recommend the most reliable remote support software featuring unparalleled services in remotely supporting mobile devices.

Everything You Need to Know about GoTo Meeting Share Screen

GoTo Meeting's screen sharing is a powerful tool for online collaboration, presentations, and remote assistance. Whether you're brainstorming with colleagues, showcasing a project to clients, or helping a friend troubleshoot their computer, GoTo Meeting's screen sharing makes it easy to share your vision and work together seamlessly.

Sharing your screen in GoTo Meeting is a breeze. Just click the "Share" button in the meeting toolbar and select "Screen". You can choose to share your entire desktop, a specific window, or even a single application. Once you've chosen what to share, attendees can see your screen in real-time on their own devices.

Can others share their screen on GoTo Meeting? The answer is yes. You can control who sees your screen and even grant presenter control to other participants, allowing them to annotate, draw, or even take control of your screen themselves. In addition, when screen sharing during a session, presenters can share media sounds from their computers on the desktop application.

Full Guide to Screen Sharing with GoTo Meeting

So, how do you share your screen in GoTo Meeting? What should you do when GoTo Meeting doesn't work? It's quite simple. Just refer to the following guide:

1GoTo Meeting Share Screen on Windows

Here is a step-by-step guide to elaborate GoTo Meeting how to share screen on Windows.

Step-by-Step Guide

Step 1: Open the GoTo Meeting app on Windows and select start or join the meeting.

Step 2: Once you've joined the meeting, find the "Share" icon at the bottom of the options and click on it.

Step 3: Select the screen or app you want to share and click "Share" again. Many other options are available, such as including media sound or optimizing for video. You can select the options you need during screen sharing.

Step 4: At this time, you will see " You're sharing your screen" displayed on the application screen.

Step 5: If you want to pause the screen, click the arrow next to "Share" and select "Pause sharing." When the meeting ends, click "Share" again to end the screen sharing.

How to Avoid GoTo Meeting Screen Sharing Not Working

Here is the most common reason causing trouble working with GoTo Meeting Screen sharing and its appropriate solution.

Reason: Related Settings Are Not Enabled on Windows

When sharing a screen with GoTo Meeting on Windows, users often face a problem that related settings are not enabled. Follow the solution given below to resolve this settings error.

Solution: Enable Microphone and Camera Access

Step 1: To do this, select "Windows" menu > "Settings" > "Privacy" > "Camera".

Step 2: In Camera privacy settings, enable "Allow apps to access your camera" and "Allow desktop apps to access your camera."

2GoTo Meeting Share Screen on Mac

Here's a step-by-step guide to share screen on Mac with GoTo Meeting.

Step-by-Step Guide

Step 1: The prerequisite for using GoTo Meeting to share your screen on the Mac is to enable the appropriate permissions in your Mac settings. First, allow the GoTo Meeting application to screen record. Open your "System Preferences" to navigate Mac's "Security & Privacy." Then, in the "Privacy" tab, select "Screen Recording" and check the checkbox next to "GoTo Meeting".

Step 2: Open the GoTo Meeting app on Windows and select start or join the meeting.

Step 3: Once you've joined the meeting, find the "Share" icon at the bottom of the options and click on it.

Step 4: Select the screen or app you want to share and click "Share" again. Many other options are available, such as including media sound or optimizing for video. You can select the options you need during screen sharing.

Step 5: At this time, you will see " You're sharing your screen" displayed on the application screen.

Step 6: If you want to pause the screen, click the arrow next to "Share" and select "Pause sharing." When the meeting ends, click "Share" again to end the screen sharing.

How to Avoid GoTo Meeting Screen Share Not Working

Reason 1: Mac Privacy Permission Restriction

This reason often causes issues in screen sharing on Mac. Remember that enabling the appropriate permissions on your Mac privacy settings is a prerequisite for sharing your screen on third-party apps.

Solution 1: Enable GoTo Meeting Permission in Screen Recording

Please refer to the first step in the "GoTo Meeting Screen Share on Mac".

Reason 2: Operating System Opens an Older Version of GoTo Meeting

Many attendees complain about not being able to see the Presenter's shared screen. Even if they reinstalled the GoTo Meeting app and there were no problems with the system and software configuration. So what exactly is causing this problem? It's because the operating system is still opening an older version of GoTo Meetings.

Solution 2:

Step 1: Navigate to the/LOGMEININC folder here: Users/*Username*/Library/Application Support, and delete this folder.

Step 2: Delete the preinstalled GoTo Meeting application from the/Application folder and restart the device.

Step 3: Go to the link https://www.gotomeeting.com/features/mac-windows-linux and download and install the latest GoTo Meeting install file. This version should only be present in /Applications.

Step 4: Proceed to "System Preferences" > "Security & Privacy" > "Privacy" tab. Check all the checkboxes in the "Privacy" tab of GoTo Meeting.

3GoTo Meeting Share Screen on Android

Below is a step-wise guide about sharing Android screens with GoTo Meeting.

Step-by-Step Guide

Step 1: Open the GoTo Meeting application from your Android phone.

Step 2: Then, start or join a meeting.

Step 3: Then, move forward and click "More" > "Share. " Then tap on "Start Now."

Step 4: When the meeting ends, click "Stop Screen Sharing" to stop sharing your screen.

4GoTo Meeting Share Screen on iOS

The step-wise detailed guide about sharing iOS screens with GoTo Meeting is given below.

Step-by-Step Guide

Step 1: Open the GoTo Meeting application from your iPhone or iPad.

Step 2: Then, start or join a meeting.

Step 3: Move towards "More > Share > Start Broadcast".

Step 4: When the meeting ends, tap "Stop Broadcast" to stop sharing your screen.

How to Avoid GoTo Meeting Screen Share Not Working

Reason: Related Settings on iOS Are Not Activated

In iOS, when related settings are not activated, the issue of GoTo Meeting screen sharing might not work. Move towards the solution given below to resolve this error.

Solution: Active Screen Recording on iOS

Step 1: Download and install GoTo Meeting on your OS device and go to "Settings" > "Control Center" > "Customize Controls."

Step 2: A plus sign "+" beside "Screen Recording" will show on your screen. Click on this sign to add a section.

Step 3: After that, move towards activating screen sharing on iOS.

Step 4: Open the GoTo Meeting application and join a meeting.

Step 5: Click on the "Screen Recording" button at the bottom of the screen.

Step 6: Select "GoTo Meeting" > "Start Broadcast."

5GoTo Meeting Share Screen on Browser

GoTo Meeting can also share screens on browser, but only for the Chrome web browser. Follow the steps to screen share on Chrome browser:

Step 1: First, go to GoTo Meeting Website on your Chrome browser to log in to your GoToMeeting account. Also, you can join a meeting directly at app.gotomeeting.com by entering your meeting ID.

Step 2: Then, click the "Share" button.

Step 3: Next, you can choose to share the "Entire Screen", "Application Window" or "Chrome Tab". Finally, click the "Share" button again.

How to Avoid GoTo Meeting Screen Share Not Working

Reason: Cache and Firewall Restriction

One of the most common reasons for GoTo Meeting not working on the web is the blockage of the software with cache and firewall. To overcome this problem, we have a solution given below.

Solution: Clear Browser Cache

Step 1: First, go to the official GoToMeeting website and check if your browser can use web-based screen sharing. (Google Chrome is recommended)

Step 2: Then, press Ctrl + Shift + N on your keyboard to turn on incognito mode and retry sharing the screen.

Step 3: If the problem still exists, press Ctrl + H on your keyboard to open your web browser's history. Click on "Clear Browsing Data."

If your GoTo Meeting screen share feature fails to work, clear your browser's cache or try it on Incognito Mode. You can also try to shut down and restart your computer.

Additional Tips for Using GoTo Meeting Screen Sharing

Users may still have some confusion when using GoTo Meeting for screen sharing. Let's explore what are the other available options and specific steps for GoTo Meeting screen sharing:

How to Change the View during GoTo Meeting Screen Share

Once you enable the "Flexible Layout" by tapping on the Beta option in your GoTo Meeting App toolbar. In return, your attendees can select it and be allowed to break out the several GoTo App features into separate windows. They can view it in full screen and shift the controls to a different monitor.

How to Change Presenters during GoTo Meeting Screen Share

You can change presenters and allow meeting participants for instant screen sharing without presenter rights. To employ this setting, follow the instructions.

Step 1: Go ahead with "Attendees" pane > Attendee's name > "Make Presenter."

Step 2: Choose the option "Yes" to verify the presenter change.

Step 3: Choose your name > "Make Presenter" to take back presenter control, or you can start sharing your screen.

How to Provide Attendees with Full Access to Screen Sharing

Before the meeting, the organizer can allow all attendees to share their screens immediately without requesting presenter permissions. Please refer to the following steps:

Step 1: First, log into your account on the GoTo Meeting web or desktop application.

Step 2: Find your profile icon and go to "Settings" > "Meetings" > "Attendee Options."

Step 3: In "Attendee Experience", enable "Give attendees full access to screen sharing."

Bonus: Remote Support for Mobile Devices via Screen Sharing

GoTo Meeting plays a huge role in remote meeting group collaboration with its screen sharing capabilities. However, if you have the need for mobile device screen sharing, you can try other specialized remote support software, such as AirDroid Remote Support.

AirDroid Remote Support is an all-around remote support software that you can use to access your mobile device's screen and enjoy advanced features such as an AR camera, tutorial gesture, live chat, and more during screen sharing. It also supports remote control of Android devices and is very professional for unattended Android device access.

Conclusion

Technology has introduced various revolutionary tools in the market to grow digital business. With various online meeting software development, organizations and teams can communicate with their colleagues remotely through screen sharing, increasing productivity. After introducing GoTo Meeting screen-sharing methods and solutions, you must better understand this. If you have the need for screen sharing on mobile devices, you can also try other remote support software such as AirDroid Remote Support.

The post Detailed Instructions for GoTo Meeting Share Screen first appeared on www.airdroid.com.

In today's age, remote conferencing has become standard because everything has shifted to digitalization. To boost online meetings' efficiency, screen-sharing tools contribute more importantly. Picking up the most reliable application with the best video and audio conferencing and advanced screen sharing features is what organizations are looking for.

Thousands of tools, like Webex, have been launched in the digital market. This article is a complete guide on sharing screen in Webex so that you can better use it in your business. We will also recommend the best remote support software serving quality services beyond your expectations.

What Is Webex Screen Sharing

Webex, developed by Cisco, features high-quality remote meet-ups via audio and video conferencing to ease online businesses efficiently. Sharing screen in Webex allows you to communicate with your colleagues without conducting a physical meeting. Share screen with Webex assists in improving your workstreams and promotes collaborative teamwork.

Scope of Webex Screen Sharing

Webex screen sharing connects all team members remotely, no matter from which location they are joining. Webex supports Windows (10 or later), Android (10 or later, and 3GB RAM is a must), iPad and iOS (16 or later), and MacOS (10.13 and later). Some advanced features of Webex demand additional requirements.

During calls and meetings, you can share your entire screen, or you can share applications. Plus, you can even share only specific areas of your screen.

Entire Desktop Screen

Webex lets you share the entire screen of everything you have opened and viewed. The whole control is within your reach, what you share on your screen.

Share Applications

With Webex, you can share complete application sets like productivity tools and web browsers. You can customize your application sharing preferences within a call, message, or meeting. Whether you share a selected or all of an application's windows is up to you.

Other Advanced Options for Webex Screen Sharing

The advanced options in Webex assist you in screen sharing when joining Webex meetings. These include: File, Whiteboard and Camera.

File

Sharing files facilitates you in sharing a single file, which may be a document or video file saved on your PC. You can share your screen or application if your file is already open. Your shared file can open in the meeting, webinar, or event window. And participants in the meeting can collaborate on it.

Whiteboard

Sharing a whiteboard in a call is another advanced feature. Other members can edit your whiteboard from their device/Webex app when you share it. Whiteboards created during a meeting are stored automatically in the Webex space.

Camera

You can share your computer's default camera or an external USB camera in a meeting/webinar as you share your desktop. In this way, other meeting members can see whatever your camera sees. But this option is not available for events (classic).

Limitations of Webex Screen Sharing

Anyone can share content with Webex, but only one person at a time. Another limitation is staying within the file size of over 2GB because this tool supports 2GB as the maximum file size to transfer.

How to Share Screen with Webex [Step-by-Step Guide]

You can use Webex to share your screen with your team during a call or meeting, so let's explore the exact steps of screen sharing:

Webex Screen Sharing on Computer (Windows and Mac)

We present a step-by-step guide to clear your mind about sharing screens with Webex on Windows and Mac.

Step 1: When attending a Webex meeting, navigate to the "Share" option. Click on this button to avail of this option.

Step 2: At this time, every application and screen interface opened on your Windows or Mac becomes visible. Place your cursor on the screen or application you want to share and click "Share."

Step 3: A notification "You're Sharing Your Screen" appears at the top for confirmation. When you intend to quit sharing, don't forget to click "Stop" icon at the upper part of the panel. Another option of "Pause" is available to freeze the view other meeting members see.

For Mac, to use screen sharing during a meeting, you must grant permissions in Screen Recording in your system.

Step 1: Go to "System Preferences" > "Security & Privacy" > "Privacy" > "Screen Recording" to enable "Cisco Webex Meetings."

Step 2: You can also enable the permissions of the Web browser you are using in "Privacy" to use the screen sharing feature of Web applications normally.

Step 3: If you want to share content from a third-party application during a meeting, go to "System Preferences" > "Security & Privacy" > "Automation" and enable the application under Cisco Webex Meetings.

Webex Screen Sharing on Mobile (Android and iOS)

After opening the Webex application on your smartphone and joining the online meeting, follow this step-wise guide to share screen.

For Android

Step 1: Open the Cisco Webex Meetings application and click the "three dots" button at the bottom of the screen.

Step 2: Click "Share content" > "Share screen" > "Start now."

For iOS

Step 1: Like the first step for Android, open the app and tap the "three dots" icon.

Step 2: Once done, click the "Share Content" button. It will open a new menu.

Step 3: Proceed to the first option, "Share Screen," from the menu. Then tap "Screen Broadcast" to share your screen in a Webex conferencing meeting.

Step 4: To cancel the screen-sharing feature, choose the red option of "Stop" in the upper-left corner of your screen.

Webex Screen Sharing on the Web

When you use a Web browser, Webex screen sharing is still accessible. Follow this step-by-step tutorial to get yourself connected remotely via screen sharing.

Step 1: First, connect with the Webex Meeting Web version using the meeting ID on your web browser.

Step 2: Press the "Share" button on the home page of the Webex interface.

Step 3: Select the screen page you want to share with other participants. Finally, click the Stop Sharing button to finish the sharing process.

Fix: Webex Screen Sharing Not Working

Webex will inevitably encounter screen sharing not working, but you don't have to panic. See if it matches any of the following scenarios and try the fixes.

Webex Screen Share Not Working on Windows

There are many issues that can restrict your way when Webex screen sharing does not work on Windows. You can face these hazards including:

Unable to Share Screens/Apps in Webex

To fix "Webex screen share not working" error, you should first click on the official link and follow the steps to check the availability of service status, "Sharing" options, user roles, meeting types. If all the above conditions are fine, you can uninstall the meeting application from your computer. Then, reinstall the latest Webex Meeting Software.

Unable to Share Documents

The document conversion mechanism of Webex converts the desktop file shared by the presenter into the document displayed by Webex through the print loader. So, if you don't have administrator permissions to add printer rights on your computer, you won't be able to share the document. At this point, you can use a shared desktop/sharing application or email the file to a host with administrative permissions.

Error When Joining a Webex Session

Ensure that your PC meets all your computer requirements for the Webex application. Then, you can observe if your system or network is okay or has any issues. Try restarting your computer or router is also a good idea.

Error When Joining an Audio Conference

When you join an audio conference but can't hear anything, there may be an error in your configuration. To resolve this issue, go to "Audio" > "Integrated Voice Conference" and click the "Join Conference" button. After that, click on the "Ask for Mic" option on the participant's panel. Then, the presenter will get to pass Mic to you.

Missing Details in Shared Documents

If your shared document contains special characters, then you may find missing details when you share the document. At this time, you can convey important content by choosing to share the application instead of sharing the file.

Annotation Tool Is Disabled

Remember that only the presenter has the right to add annotations for other participants during a Webex session. The reason you find the annotation tool disabled is because you are not a presenter but only a participant. To enable this feature, click on "Menu." After that, tap "Participant" and click "Assign Privileges."

Recurring Echoes during Meetings

Recurring echoes during the session may be due to some participants externalizing their voices. It is recommended that each participant use a headset with a microphone to participate in the meeting, as this will significantly improve the audio quality.

Webex Share Screen Icon Is Grayed Out

There are many reasons for the Webex share screen icon to be grayed out, such as outdated applications and operating systems, unenabled sharing permissions, conflicts with browsers or applications, unpublished meetings, etc. In this case, you can check each possibility and then fix it accordingly.

Webex Screen Share Not Work on Mac

Webex screen sharing on Mac is not working because the appropriate permissions are not enabled. It may lead to issues such as the inability to share content, grayed-out sharing screen icons, and more. I have provided 5 solutions for you here to help you solve the problem.

Solution 1: Enable Screen Sharing on the Mac

Step 1: On Mac, go to "System Preferences" > "Sharing."

Step 2: Check the "Screen Sharing" option.

Solution 2: Enable Screen Recording on the Mac

Step 1: To enable screen recording on Mac, choose the "Apple" icon > "System Preferences" > "Security & Privacy."

Step 2: Press "Privacy" > "Screen Recording" and enable "Cisco Webex Meetings."

Solution 3: Disable Remote Management on the Mac

Go to "System Preferences" > "Sharing." Scroll the list to find the option of "Remote Management." Uncheck this box for disabling remote management on Mac.

Solution 4: Switch to Manage Account

Step 1: Go to "System Preferences" > "Users & Groups."

Step 2: Select the administrator account and enter the account password to log in.

Solution 5: Restart the Application

Quit the operation and restart the application. Don't forget to verify the Webex site you are using supports your MacOS version.

Best Practice: Better Webex Screen Sharing Experience

Webex screen sharing can help organizations communicate and collaborate effectively. Here are some tips for getting the most out of Webex screen sharing:

Recommended: Best Remote Support Solution with Screen Sharing and Remote Control

AirDroid Remote Support is the best remote support solution with screen sharing and remote control. It specializes in mobile devices and allows you to access and view the screen of your mobile device in real-time. During screen sharing, you can also enjoy advanced remote support features such as AR camera, tutorial gesture, live chat and more. In addition, it can remote control Android devices and has a black screen mode to provide security!

Conclusion

Every user wants an efficient screen-sharing tool that is compatible with all devices and has the highest level of security. This article is a comprehensive guide to Webex screen sharing to help you use it in your daily business. In addition, we recommend a remote support software built for mobile devices to fulfill your screen-sharing needs for mobile devices.

The post Everything You Need to Know about Sharing Screen in Webex first appeared on www.airdroid.com.

Whether you are running a small business or a mid-size business, it is necessary to access your files or desktop remotely. Sometimes, it becomes difficult for the employees to access files with high risk. They need to work seamlessly from anywhere without fear of unauthorized access. They cannot share screens to collaborate with their team without the best solution.

Citrix is a software and cloud computing technology company from the US. It makes the process easier to access the applications or desktops remotely. Whether you are anywhere from the physical location, it allows you to control resources. We will explore more details about Citrix screen sharing to grow your business.

What Is Citrix Screen Sharing and How Does It Work

As we have discussed, Citrix is a multinational company founded by Ed Lacobucci in 1989. It uses cloud computing and virtualization technologies to help users access the App or resources anywhere or anytime. It also allows users to collaborate or work remotely and minimize the risk of hacking. It provides various desktop or application virtualization products, such as DaaS (Desktop as a service), networking, and cloud products for multiple operating systems.

How Does It Work

The virtual applications and desktop of Citrix depend on two protocols: HDX or RDS. RDS stands for Microsoft Remote Desktop Services, which allows users to access applications or desktops remotely. It helps to boost the level of efficiency during remote work. HDX, on the other hand, is a high-definition experience available to users of centralized applications and desktops on any device and any network.

Various industries, such as hospitals or care centers, require high-quality images, and that's why HDX technology comes in. Citrix uses its HDX screen sharing viewer for screen sharing, and now they are introducing HDX optimization for Microsoft Teams. HDX helps to enhance the user experience of using virtual desktops or applications on various devices. Citrix optimizes HDX for superior image quality and minimizes latency.

Difference between Citrix Screen Sharing and Citrix Shadowing

If we talk about simple Citrix screen-sharing, it allows users to share screens with real-time collaboration. It can help you in presentations where you can share ideas and PPTs with other team members. On the other hand, administrators can also shadow user sessions through Citrix Director without user intervention. In any organization, administrators can secretly track user sessions for troubleshooting purposes.

About HDX Screen Sharing

Citrix screen sharing grants users the right to share a virtual desktop session with others, including screen content, keyboard and mouse controls. But not all devices can use Citrix for screen sharing.

The prerequisite is that a network connection exists between the computers connected to the shared session and that the configuration of the screen sharing policy is met. Currently, Citrix virtual desktop sessions only support screen sharing for Windows and Linux.

How to Configure and Operate Citrix Screen Sharing

By default, Citrix screen share is disabled in all operating systems. Please enable it by performing a few configuration steps according to Citrix guidelines.

Citrix Screen Sharing on Windows

Sharing Virtual Desktop Sessions

Step 1: Look for the HDX graphics status indicator in the Windows notification area. Right-click to find Screen share in the menu and click Share my screen.

Step 2: A dialog box will pop up, click Copy to clipboard. You can then paste the code shown above into the selected application (e.g. email) and share it with other users.

Step 3: If you close the dialog box. You can also view the code at any time from Screen share > Connection code.

Step 4: When the session is connected, a red outline appears around the screen, indicating that the session is now being shared and can be seen by others. You can also share keyboard and mouse controls with other users by right-clicking > show menu > Screen share and clicking Give control.

Step 5: If you want to stop screen sharing, go to Screen share again and click Stop sharing my screen.

Connecting to Shared Virtual Desktop Sessions

Step 1: Go to the Windows notification area and look for the HDX graphics status indicator to connect to someone else's session. Right-click to find Screen share in the menu and click View someone else’s screen.

Step 2: Type or paste the connection code provided by the user who shared the session in the pop-up dialog box. Then click Connect.

Step 3: You can request keyboard and mouse control by clicking on the mouse icon in the upper left corner of the HDX Screen Sharing Viewer window. You can also click the "X" in the upper right corner of the HDX Screen Sharing Viewer window to disconnect from the shared session.

Citrix Screen Sharing on Linux

Sharing the screen of a virtual desktop in Linux also requires screen sharing to be enabled. Although the steps can be complicated, you can find the configuration steps in the official Citrix screen sharing guide.

Sharing Virtual Desktop Sessions

Step 1: Go to the notification area of the virtual desktop and tap on the icon of the tray. Select Screen sharing, then click on Share my screen.

Step 2: Then, a screen sharing code will pop up. Click Copy and Close.

Step 3: Once the user is connected to a shared session, a red border will appear around the screen to indicate that the screen is being shared.

Step 4: If you want the viewer to take control of your screen, click Give control and then select the viewer's name.

Step 5: Finally, click Stop sharing my screen to stop sharing your screen.

Connecting to Shared Virtual Desktop Sessions

Step 1: In the notification area of the virtual desktop, find the screen sharing icon and click to View someone else’s screen. Then, enter the connection code provided by the sharer and click Connect.

Step 2: Wait for the screen sharer to accept your request. After the sharer accepts your request, the shared screen will be displayed in Desktop Viewer.

Step 3: You can click the mouse icon in the upper left corner to request shared screen control. Or click the zoom icon next to the mouse icon to zoom the window.

How to Use Dual Monitors for Citrix Screen Sharing

If you want to use double monitors for Citrix screen sharing, then install the Citrix Workspace. Create your account by filling necessary information.

Step 1: Open the virtual desktop interface and plug your second monitor into the computer. Launch the Citrix to the system where you see a black bar at the top. Select Desktop Viewer and click the down arrow.

Step 2: You can also adjust the desktop window size by clicking on the Windows icon. Drag it between both monitors to equally span them.

Step 3: Again, go to the black bar and select the size of Windows to Full-screen. The screen is now extended to both the monitors.

You can connect up to eight monitors and drag the screens of Citrix Virtual Desktops between them for a more complete experience.

Citrix Screen Sharing for ChromeOS

If your device is ChromeOS and you need team and screen sharing capabilities, you can use Citrix Cloud to enable screen sharing for Chromebook.

Step 1: Open the Citrix cloud cloud portal on your Chromebook. Go to the top left corner and click on Workspace Configuration.  

Step 2: A new page will open where you have to select the App Configuration from other tabs.

Step 3: Choose the ChromeOS checkbox. Go to the search bar and search enable screen sharing with Microsoft Team. You will see an 'X' sign on the right side. Enable the option by turning the toggle green. Now, you can share your screen on your Chromebook.

HDX Optimization for Microsoft Teams

HDX optimization for Microsoft Teams allows users a full-features experience by using the Citrix virtual application and desktop. It helps to increase efficiency and deliver videos of high quality. It also supports screen sharing on desktop-based Microsoft Teams.

How Does It Work

The optimization of HDX contains HDX services of a virtual delivery agent and API to accept the commands. Citrix Workspace app and VDA open a Control virtual channel that creates a virtual connection to control media. While using the Microsoft team of Citrix, it requires login and password, just like chat or collaboration.

Fix: Citrix Screen Sharing Not Working

Problem 1: Microsoft Teams Screen Sharing Issues for Mac

Sometimes, privacy settings may stop MacOS from sharing screens. You will need to enable the privacy settings of Mac. It supports some versions, such as MacOS Catalina, Big Sur 11.0.1, or Monterey. If you want to overcome this problem, try these steps:

Step 1: Go to the Apple menu and click on system preferences. You will see an option for Security & Privacy.

Step 2: Click on the Screen Recording and check Citrix Viewer.

Problem 2:  Microsoft Teams Screen Sharing Not Displaying Screen Correctly

Microsoft Team is not displaying the screen properly and displaying the screen while minimizing the workspace. Follow these steps that might help you to solve this problem.

Step 1: The first thing you should do is to uninstall the workspace from your device. Reboot your system.

Step 2: Go to the website of Citrix Workspace app and download the latest version of Citrix Workspace.

Step 3: Install Citrix Workspace via command prompt (CMD) and add the parameter /forceinstall. It will help to clean up the existing setup.

Problem 3:  Screen Flickering during Microsoft Teams Screen Sharing

The progressive display feature in Citrix can sometimes cause problems with screen sharing. You can disable progressive display when you experience screen sharing flickering in Microsoft Teams on Citrix VDI.

Step: In HDX 3D Settings, change Progressive Display to Disabled.

Benefits and Importance of Citrix Screen Sharing

Citrix screen sharing is leading in the industry with its advanced HDX technology, so what are its benefits and importance? Let's explore:

High-Quality Images

Citrix HDX provides users with a high-definition and low-latency experience that improves the process of sharing their screens. It also employs an adaptive mechanism that ensures an optimal user experience in all operating modes.

Comprehensive Security Measures

Citrix uses a variety of customized policies and security measures to ensure that only authenticated users have access to your data. During sessions, application and desktop sessions can also be recorded for secure screen sharing.

Customized Virtual Desktops

No matter which type of business you are running, Citrix allows every business to customize the virtual desktops according to their requirements.

Cost-Effective

It does not require capital for maintenance, upgrading, or security. You will have high-definition quality without spending money.

Bonus: Remote Support Software Specializing in Android and iOS Screen Sharing

Citrix is best for sharing screens on desktop, but if mobile users need to share screens, what will they do? Try AirDroid Remote Support, which is compatible with both Android and iOS.

AirDroid Remote Support is an all-around remote access, remote assistance and remote control solution for enterprises. Users can connect unlimited devices to it and perform screen sharing with others. During screen sharing, users can enjoy advanced features such as AR camera, tutorial gesture and live chat.

Bottom Line

In this article, we have discussed details about Citrix screen sharing and how it helps to increase our productivity and boost the business. Whether you want to share your screen with other users or control them, Citrix allows you to create a desktop session.

User can collaborate with their teammates in real-time to discuss problems or share ideas. However, it does not work on mobile devices such as Android or iOS. If someone wants to share their screen on Android or iOS, they can try AirDroid Remote Support. Users can connect by sharing an on-screen connection code.

The post Solve Your Confusion about Citrix Screen Sharing first appeared on www.airdroid.com.