Top eCommerce Bots You Might Need for Your Business!
AI and chatbots have been around us for many years now, but people only got more curious about them after they came across ChatGPT. It’s a chatbot that can solve your coding problems and help you write content, assignments, and whatnot.
But a long way before ChatGPT, eCommerce chatbots have been in the business. eCommerce businesses, not all of them, have been employing bots to engage with their customers, gather data about customer preferences and try to provide a better shopping experience in the online space.
Since it’s when most eCommerce businesses are rushing toward eCommerce bots and AI solutions, we should introduce you to the top eCommerce chatbots your business might need. We have made a list of the best chatbots you can leverage for your eCommerce business in years to come. So let’s get into it.
Top 5 eCommerce Chatbots
WhatsApp chatbot for eCommerce, telegram bot, Shopify chatbot, etc., might come to your mind when we say ai chatbot for eCommerce. However, business entities can employ many more capable bots for an exceptional online experience for customers and employees.
Here are the top 5 eCommerce chatbots that you might consider to align with your retail business:
ChatInsight.AI
ChatInsight.AI is an innovative knowledge-based chatbot designed specifically for the eCommerce sector. Its primary purpose is to enhance the online shopping experience by offering swift, accurate, and insightful assistance to customers.
The main features of Customers.ai:
- Providing detailed information and personalized recommendations based on customer preferences and past shopping behavior.
- The chatbot is capable of collecting customer feedback on products and services, offering insights into customer satisfaction and areas for improvement.
- Unlike traditional customer service, ChatInsight.AI is available around the clock, ensuring that customer support is always accessible.
- Catering to a global audience, it offers assistance in multiple languages, making the shopping experience comfortable for non-English speakers.
Customers.ai
The next platform for building eCommerce chatbots is MobileMonkey. It works well with Facebook Messenger, native web chat, and SMS messaging, so you can provide your customers with multi-channel chat support with the MobileMonkey bot.
You can also design and optimize your marketing tunnel with the help of MobileMonkey’s lead generation and nurturing strategies and tools. The platform also retains the message history of the customers no matter which channels they use for queries.
The main features of Customers.ai:
- Exceptionally good reporting and analytics for customization
- Supports multi-channel chatbot building
- Unified chat history, no matter if a customer has used multiple channels for conversation
- Marketing automation to generate and nurture leads
- Ready to use templates for lead magnets, chatbots, etc
- Live chat option for the customers
Editor's Review
It’s the best tool for business owners looking for easy-to-use chatbot software. Besides, natural language processing also gives satisfaction to customers that they’re not chatting with a machine. However, the platform is not advanced bot building or integrations, as limited options are available.
Chatfuel
The next platform for building eCommerce bots is Chatfuel. The platform is best for building Telegram eCommerce bots and Facebook bots. It wouldn’t be wrong to call this a customer service bot to facilitate eCommerce business owners. You can integrate the bot with your website and social media for a unified customer experience.
The main features of Chatfuel:
- Build an unlimited number of bots for your eCommerce business with a large number of templates
- Capable of building advanced non-linear bots for your business
- In-built integration for platforms like YouTube, WordPress, Jason API, Twitter, etc.
- In-chat payment integration
- Personalize your bot to align with your brand
Editor's Review
The tool is great as a customer service bot that effectively answers almost all queries of the prospects and customers. Therefore, it will allow you to reduce the human interactions in the business and let automation facilitate you.
Flow XO
Flow XO is also a very popular chatbot eCommerce platform that is specifically good for customer service of eCommerce brands. You can design your workflow and integrate Google Sheets and other software for customized responses and conversations. The eCommerce bot builder is a popular choice for building social media and website bots for eCommerce businesses.
The main features of Flow XO:
- A large library of bot templates you can use according to your business type and the objective of the bot
- Capability to accept payments via the XO chatbots
- Gather user data like the number of people who interacted with the bot, their contact information, booking dates, etc., which can be helpful for your business
- You can integrate the Flow XO bots with hundreds of platforms without any limitations
Editor's Review
It’s a great bot builder from a customer service point of view. However, in general, the process of building your eCommerce bots, Telegram bots, WhatsApp bots, etc., is somehow complicated with Flow XO. Besides, there is a limitation when it comes to the segmentation of your audience for more personalization.
Manychat
Last but not least, Many Chat is also a popular and effective eCommerce chatbot builder you can capitalize on. The Shopify store owners or online business owners trying to capture the opportunity to interact with their customers over social media can take full advantage of the bot builder.
The main features of Manychat:
- No coding is required to build your eCOmmerce chatbot with Manychat
- Multi-channel integration like Instagram, Shopify chatbot, Facebook, etc
- You can segment the audience for a personalized experience and better campaign results
- The chatbot is capable of sending order confirmation and fulfillment updates automatically
Editor's Review
The platform is best if you’re looking to create a chatbot for platforms like Whatsapp, where most chatbots fail. Besides, there is no need to be a good coder to build chatbots with Manychat as it’s a simple plug-and-play bot builder.
Botsify
To begin, let’s talk about Botsify. It’s a platform that allows you to build a multi-channel bot capable of working simultaneously as a WhatsApp chatbot, Shopify chatbot, and Facebook chatbot. The biggest competitive advantage of using Botsify is the vocal features that can work wonders for your business’s customer support.
Not only this, Botsify can work as your AI assistant, an intermediary between customer service representatives and human agents, by transferring the right customer queries to the right person.
The main features of Botsify:
- Quick and easy to set up a bot
- Keyword auto-responses for the queries
- It supports multiple languages
- You can set the bot settings to send email notifications
- The Alexa voice bot powers the vocal features
- You can easily integrate the bot with your business database or management system
- There are several chatbot templates to choose from
Editor's Review
‘It’s indeed an exceptional AI chatbot builder, and the platform’s main advantage is for enterprises looking for customized chatbots and AI assistants. However, the absence of multi-channel marketing features is a big downside of the platform.’
Comparison
CHatbot | Main Feature | Free Plan |
ChatInsight.AI | An AI chatbot for eCommerce businesses, aiming to revolutionize the way customers shop online by providing an intelligent, efficient, and user-friendly shopping assistant. | Free trial |
MobileMonkey | Segmentations on Facebook allow you to design your campaigns better for social media. | No free plan |
Chatfuel | Handles customer inquiries and sets up pre-made answers for FAQs to avoid repetitive answers | No free plan |
Flow XO | Align your customer service with the voice you want to communicate. i.e., humorous, professional, lighthearted, etc | Yes |
Manychat | Automation of sale process and integration with popular platforms like Hubspot, MailChimp, Shopify, etc | Yes |
Botsify | Natural language processing with multi-language support | Free trial, no free plan |
Why Does Your eCommerce Business Need An AI Chatbot?
It’s a question that every eCommerce business should be asking himself because the world will transition from eCommerce to chatbot eCommerce even before you know. So here is why your eCommerce business can’t longer resist employing AI bots.
Improve Customer Experience
The eCommerce AI chatbots are improving the overall customer experience by providing customers with the answers they need without delay. The customers are equipped with more information in a quick manner to make the buying decisions. The AI-driven personalized experience also results in 20% higher customer satisfaction and sales conversion rates.
Reduce the Number Of Personal Interactions
Customers would easily get frustrated when they are not entertained by customer support in a timely manner. However, the advent of eCommerce chatbots has simplified it as potential customers get more relevant and timely answers to their questions.
The AI bots are able to provide the answers to the FAQs and other details about the product that might be popping up in a customer’s mind. According to the statistics, using ai chatbots for eCommerce reduces customer service interactions by up to 80%.
Post-Sale Support
It might be a challenge for eCommerce businesses to entertain their customers along the whole buying journey, especially the post-sale support. However, bots can help you build long-term trust and loyalty by addressing order issues, returns, refunds, shipping delays, etc.
You Get to Know About Your Customers Better
Chatbots for eCommerce also allow businesses to get to know more about their audience and its preferences. Be it customer engagement, behavior, sentiments, or queries, and chatbots are a great data collection tool for your business.
Automated Sales
The shopping chatbots also facilitate eCommerce businesses to automate their sale process. The Shopify chatbots and other AI chatbots can help customers to walk through the buyer’s journey, get customized product suggestions, and get informed about any promotions, offers, and everything along the sales journey.
Real-Life eCommerce Chatbot Use Cases
We have already discussed why eCommerce businesses should not delay the adoption of eCommerce chatbots for their businesses. However, when they still argue about the real and practical use cases of chatbots, here are some of the use cases of AI bots for eCommerce:
- Order Fulfillment –For eCommerce businesses, chatbots can handle the order fulfillment by checking inventory status and recording orders automatically. They can send order alerts and confirmations to the customers.
- Get Customer Feedback and Editor's Review –After the sale is completed, asking customers for Editor's Reviews and feedback can be hectic for the customer support personnel. However, eCommerce bots make the job very easy by automatic prompts asking customers to give their Editor's Review once the purchase is completed.
- Customer Onboarding –You always feel that you’re treated well in any store. More importantly, a warm greeting when you enter has a different impact. Similarly, customer onboarding and welcome in an online environment are important. But it would be impossible for humans to handle this. So, eCommerce bots can easily manage the warm greeting with a quick overview of the brand and a discount code.
- Lead Generation –Chatbots can also help you collect the visitor’s data for cold outreach. Certain bots also allow you to design your lead magnets and nurture the leads on the journey.
- Other Use Cases – You can capitalize on the eCommerce AI bots to respond to customer queries, social media engagement, and personalization with relevant product recommendations
Best Practices for Designing and Implementing eCommerce Chatbots
When you’re designing, testing, and implementing your eCommerce bots through any of the platforms, here are things you need to make sure:
Chatbot Goals and Personality
The chatbot you’re building is going to be your business associate. Therefore, you need to pay attention to its personality and goals. So, you should define the goal and tone of the bot before you sit down to write the content and dialogues of your bot. Align his responses with the business objectives, customer needs, or whatever you want to achieve with the bot.
Natural Language and Conversational Elements
You don’t want your customers to feel like they’re talking to a machine giving robotic answers. So make sure to use natural languages and add conversational elements that add the human touch to the chat. But make sure to keep a balance between being too formal or using slang & ambiguous expressions.
Build Bot Flow and Logic for Smooth Interactions
The worst thing and feeling a human might experience is realizing that he has been talking to a brainless machine for the last 5 or 10 minutes. Therefore, you don’t want your chatbot to say things in an illogical order or way. Structure the flow and logic to cater to different scenarios, contexts, and user inputs.
Perform Tests to Examine Chatbot’s Performance
Once you have designed your chatbot, do not rush to implement it. Instead, spend some time testing your chatbot’s performance and how effective it is to handle different contexts and user inputs. The testing stage will also help you highlight and fix the issues related to prototyping, responses, and other functionalities of the chatbot.
Conclusion
We have listed the best five eCommerce chatbots available in the market, which can be used to build Whatsapp chatbots for eCommerce, Telegram chatbots, Shopify chatbots, Instagram and Messenger chatbots. Each platform has its own capabilities and limitations but all of them are helpful for eCommerce businesses.
Besides the top 5 eCommerce bot platforms, we will tell you about a new chat assistant with the most advanced capabilities any business owner can ask for. ChatInsight is an AI assistant like ChatGPT and is useful for small business owners and large business entities.
Whether you want to automate the sale process for your customers or build a customer knowledge base, Chat Insight can get the job done for you. In short, you can consider ChatInsight as the plus-one employee of the company who can handle everything simultaneously.
You will be able to use ChatInsights as your business consultant, translation assistant, sales representative, creativity assistant, and a lot more. It will be an all-in-one tool you can capitalize on for your online business.
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