8 Best Conversational AI in 2023 (Free & Paid)

Conversational AIs have become an day-to-day topic overnight due to launch of ChatGPT. Whether you're creating content, answering customer questions, or composing a daunting email, the AI chatbot are fast becoming the go-to solution.

Want an answer to a question, and you no longer Google it; you ChatGPT it. This statement has been popular since the beta of OpenAi chatbot. With more and more applications, it might be a indisputable fact.

Leading the pack is ChatGPT – in fact, OpenAI, the company behind the platform, set the record for the fastest-growing user base, reaching 100 million users in just two months! But ChatGPT isn't the only platform available, nor is it even the best conversational AI for every task.

That's why we're exploring beyond the two or three chatbots you've heard of. In this guide, we're delving into the top conversational AI companies in the world, both free and paid.

Part 1 : What is a Conversational AI Chatbot?

Conversational artificial intelligence (AI) chatbot is a combination of two AI-reated subfields: machine learning and natural language processing (NLP).

The former helps the AI learn and improve as it interacts with ever more people via a machine carrier; the second aspect, NLP, means that the AI machine understands the words and phrases it uses.

Together, the AI bot continually improve its conversational skills, producing more human-like responses.

So, for example, a conversational AI chatbot with a floating button is most often seen in the webpage. You could ask a customer service AI about a problem you're having, and you won't get a stock response. Instead, the AI will understand what you've said, use its vast library of previous experience to determine a solution, and generate a language response that is contextually coherent and relevant to the conversation.

Part 2 : 8 Best Conversational AI in 2023 (Free & Paid)

1ChatInsight.AI

ChatInsight.AI is a powerful AI tool that can greatly enhance your conversational AI capabilities. ChatInsight.AI offers a range of features and functionalities that can help you build, deploy, and manage conversational agents with ease.

With it, you can create intelligent chatbots that can engage with customers in a natural and efficient manner. Whether you are a developer, a business owner, or a conversational AI enthusiast, ChatInsight.AI provides a user-friendly interface and robust functionality to streamline your Conversational AI development and deployment processes.

Uses: Businesses use it to create and deploy chatbots for various purposes; It help to understand and respond to user questions effectively.

Pricing: Free, Basic, Standard, and Enterprise. Please note that pricing details may be subject to change, so it's best to consult the official pricing website or reach out to them.

2ChatGPT

ChatGPT is the poster child for conversational AI. And, currently, it's used in more than browser, but also in many service provider platforms. Mercedes-Benz even plans to integrate ChatGPT into its voice control system. Simple yet effective to use, you can type almost any verbal command into the system and receive an answer.

Uses: ChatGPT has a vast number of use cases, from copywriting to planning a travel itinerary. But queation answering is the most commom applications.

Source: openai.com

3Google Dialogflow

Google says Dialogflow is a "lifelike conversation AI with state-of-the-art virtual agents." Powered by Google Cloud, it allows business-customer conversations using its natural language processing system across a wide range of platforms, including Facebook Messenger, Slack, Skype, Twitter, and more.

Uses: Numerous large companies use Dialogflow to resolve customer queries, including DPD, Domino's Pizza, and KLM.

4Rasa

Unlike the other top conversational AI companies, Rasa is an open-source machine learning framework that automates text- and voice-based conversations. Boasting over 25 million downloads, it's the most popular open-source service for building chat and voice-based AI assistants.

Uses: While highly versatile, Rasa focuses on customer service in the financial, healthcare, telecom, and travel & transport sectors due to its comprehensive contextual analysis and security.

5Microsoft Bot Framework

Microsoft's Bot Framework Composer is also an open-source platform for developing sophisticated language bots. Rather than a single tool, like ChatGPT, the Bot Framework is a collection of services and SDKs that work as a "framework" for developers involved in the building and connecting of intelligent AIs. In particular, the Framework gives access to natural language programming, debugging tools, embeddable web chat control, and more.

Uses: The Bot Framework is best utilized by businesses requiring an AI virtual assistant already integrated with the Azure system.

Source: dev.botframework.com

6Pandorabots

Pandorabots allows users to not only create helpful chatbots but also to generate an accompanying virtual avatar with real-time animation integrations.

Uses: Pandorabots allows for everything from landing page chatbots to AI tutors for foreign language students.

7Drift

Drift's AI platform is, first and foremost, a conversational marketing, sales, and customer support service. Whether you're converting visitors, building a sales pipeline, or answering customer queries, Drift's adaptable tool does it all.

Uses: Harness this AI for marketing, sales, and customer support – its tailored to businesses using AI in their customer outreach.

8Tidio

Tidio is a customer support platform wholly focused on managing customer queries through live chats, helpdesks, and their newest feature: AI chatbots. Unlike the other platforms, Tidio isn't primarily a conversational AI service. (Although they're fast becoming one.).

Uses: Tidio is exclusively for small and medium-sized companies requiring automated customer support.

Part 3 : How Can You Use a Conversational AI Chatbot for Business?

Using AI for your business involves a solid understanding of how it works and its limitations. In a nutshell, conversational AI is a three-step process:

1. 1) Natural Language Processing: Breaks down the query to identify intent.
2. 2) Natural Language Understanding and Machine Learning: Teases apart the underlying meaning and highlights relevant information.
3. 3) Formulate a Response: The conversational AI chatbot brings all this information together to respond appropriately or perform an expected answer. The more queries it receives, the more it learns and refines.

As the Artificial Intelligence and its learning model develop, there will be new expansions in the commercial sector. Here are a few suggestions:

• - In-house employee onboarding / in-house Q&A on work related issues
• - Psychological consulting
• - Marketing, such as content creation and social media update
• - Software development, such as code check and terminology explanation
• - Data and information visualization

Part 4 : 8 Use Cases of Conversational AI

The best conversation AI chatbots aren't just fun games to ask silly questions; they have real-world applications worth billions of dollars. Almost any conversational role could implement an AI to optimize and enhance the service. Here are some leading examples:

Virtual Assistants

Scheduling reminders, answering queries, and controlling smart home devices are just some of the tasks an AI-powered virtual assistant could complete. Indeed, the machine learning aspect means your assistant can adapt to your schedule, pre-empting your needs.

Retail

Imagine telling a conversational AI a recipe you want to cook, and the AI creates and orders all the ingredients immediately. But the best conversational AI chatbots can do far more, including recommending products, automating order tracking, and learning customers' preferences and behavior.

Healthcare

Most medicine involves speaking to patients, learning their history, and forming a diagnosis based on what they say. Conversational AI is optimized for such scenarios. Better still, it can evaluate the latest scientific research to generate cutting-edge treatment plans.

Real-Time Translation

Breaking down language barriers has never been easier. Translational AI can, in real-time, translate written or spoken language into any other language the AI has been trained on. From tourism to international business, the applications are endless.

Travel

Conversational AI can offer 24/7 assistance to travelers doing everything from booking flights, hotels, and car rentals to generating customized itineraries. The best conversational AI can also answer any location-specific questions allowing you to learn about your destination as you go.

Hospitality

Delivering a personalized guest experience is the pinnacle of hospitality. With conversational AI, it's never been easier. Such platforms can answer all guest queries, make reservations, and accommodate any dietary requirements or special needs.

Banking

Sometimes you need banking support ASAP. Conversational AI allows you to access financial information immediately and securely. It can aid in transactions, financial analytics, and assist with inquiries efficiently and effectively.

Help Support Automation

Help Support is perhaps the biggest area where conversational AI can dominate. Handling customer queries, troubleshooting common problems, or redirecting to human support are all relatively simple tasks to the best conversational AI platforms. This reduces wait times and skyrockets customer satisfaction.

FAQs

What is the most advanced conversational AI chatbot currently?

Isabella

ChatGPT is regarded as the best conversational AI worldwide, especially following the release of GPT-4. However, new platforms like Siri and Cortana threaten ChatGPT's dominance.

What are some AI chatbot alternatives to ChatGPT?

Isabella

ChatGPT isn't the only conversational AI on the market. Other popular platforms include YouChat, Bing's new AI system, Google Dialogflow, and Rasa.

What are the main components of conversational AI?

Isabella

Conversational AI involves three distinct aspects:
1. 1.Natural Language Understanding allows the AI to understand context, interpret text input, and identify relevant responses.
2. 2.Natural Language Generation helps the AI generate a human-like response.
3. 3.Machine Learning continually adapts and evolves the AI's understanding to improve on previous responses.

What are some common applications of conversational AI?

Isabella

Virtual assistants; Customer support; Education; Translation; Intuitive search results